The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 277: SaaStr CEO Jason Lemkin and Shopify Plus GM Loren Padleford on Revenue, Ecosystems and The Right Time to Go Upmarket

The Official SaaStr Podcast: SaaS | Founders | Investors

00:00

Optimizing for Customer Success over Revenue

They discuss the importance of prioritizing customer success over revenue, emphasizing the positive feedback received when successful. They also touch upon the challenges faced by Shopify Plus due to the strong brand reputation of Shopify, and the journey they took to gain credibility.

Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner
Get the app