
SaaStr 277: SaaStr CEO Jason Lemkin and Shopify Plus GM Loren Padleford on Revenue, Ecosystems and The Right Time to Go Upmarket
The Official SaaStr Podcast: SaaS | Founders | Investors
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Optimizing for Customer Success over Revenue
They discuss the importance of prioritizing customer success over revenue, emphasizing the positive feedback received when successful. They also touch upon the challenges faced by Shopify Plus due to the strong brand reputation of Shopify, and the journey they took to gain credibility.
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