BigDeal #23 Negotiation Expert: You’re LOSING Because You Can’t Communicate (ft. Chris Voss)
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Sep 3, 2024 
In a captivating discussion, Chris Voss, a former FBI negotiator and author of "Never Split the Difference," shares his expertise in negotiation and communication. He reveals tactics for navigating challenging personalities, like narcissists, and highlights the importance of tactical empathy. Listeners learn how to enhance their communication styles, tackle ghosting in relationships, and even negotiate a bigger salary. Chris also emphasizes the value of playfulness in negotiations and the significance of authenticity in leadership.
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Negotiating With Narcissists
- Understand narcissists prioritize themselves.
- Look for patterns in their words and actions to predict their behavior and adjust your communication accordingly.
Handling Differing Realities
- Summarize the other person's perspective until they confirm its accuracy.
- Articulating their viewpoint helps you both reason through the situation and find a resolution.
Why We Repeat Ourselves
- Assertive people tend to repeat themselves more loudly when they feel unheard.
- This behavior is often reinforced by unrealistic portrayals of communication in media.
