Negotiation Expert: You’re LOSING Because You Can’t Communicate (ft. Chris Voss)
BigDeal
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The Power of Tactical Empathy
This chapter discusses the documentary Tactical Empathy, showcasing the speaker's experiences in hostage negotiation and the role of empathy in improving community relations, especially between police and minority communities. It emphasizes the importance of personal connections and trust in negotiations, alongside practical applications of negotiation skills through unique collaborations with the NYPD. The conversation also explores mental well-being practices, the impact of energy in professional settings, and the necessity of balancing positive emotions with the full range of human experiences.
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