The Art of Charm

Ping & Persuade: How to Win in the Era of Always-On Communication | Andrew Brodsky

17 snips
Apr 21, 2025
In this engaging discussion, Andrew Brodsky, a management professor at UT Austin and author of 'Ping: The Secrets of Successful Virtual Communication,' shares insights on mastering digital communication. He unveils the PING Framework for effective interaction in an always-on world. Topics include reclaiming productivity from Zoom fatigue, creating communication boundaries, and why Gen Z finds the thumbs-up emoji problematic. Andrew also highlights the importance of rekindling relationships and the unexpected benefits of asking for advice in professional settings.
Ask episode
AI Snips
Chapters
Books
Transcript
Episode notes
ADVICE

Ask Communication Preferences

  • Always ask how people prefer to communicate before setting a meeting mode.
  • This builds trust and shows you care about the relationship.
INSIGHT

Why Virtual Feels Awkward

  • Virtual communication feels awkward because it lacks natural in-person cues and has slight delays.
  • Even small lag times cause interrupted flow and awkward silences in video calls.
ADVICE

Set Clear Response Expectations

  • Make implicit response expectations explicit to reduce stress in virtual communication.
  • Agree on typical response times for email, instant messages, and urgent texts.
Get the Snipd Podcast app to discover more snips from this episode
Get the app