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Ping & Persuade: How to Win in the Era of Always-On Communication | Andrew Brodsky

The Art of Charm

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Mastering Communication in a Digital Age

This chapter explores the critical role of managing communication expectations to reduce stress in personal and professional relationships. It discusses the pitfalls of urgency bias and offers practical strategies to improve clarity and understanding in digital interactions, especially across generational divides. Highlighting the complexities of remote work environments, the chapter emphasizes the need for consistent communication to enhance productivity and job satisfaction.

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