Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10
Introduction
00:00 • 4min
You Can Get Every Record Ever Recorded
04:17 • 2min
13 of Your Favorite Record Set Tapes for One Penny
06:06 • 2min
The 800 Number and the Internet
07:37 • 3min
Zappos - Is Customer Service the Answer to the Phone on the First Ring?
10:15 • 2min
The Best Customer Service Rep Might Be No Customer Service Representative
12:03 • 3min
Inbound Call Centers Are a Cog in the System
14:49 • 2min
How Artificial Intelligence Is Changing the Game
16:25 • 3min
Building an Empathetic Business
19:18 • 4min
The Importance of Empathy
23:11 • 4min