Your call (isn't very important to us) (E)
Akimbo: A Podcast from Seth Godin
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The Best Customer Service Rep Might Be No Customer Service Representative
As companies have gotten bigger, they've tried to squeeze profit out of every corner. The database knows that there's a higher value customer so they get on the phone before you do. What we're hearing is an organization run by someone who's trying to save pennies and not make an impact.
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