Your call (isn't very important to us) (E)
Akimbo: A Podcast from Seth Godin
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Inbound Call Centers Are a Cog in the System
Since 1980, two things have changed. First, outbound phone spam. We can tell when it's a phone bank. And yes, in the other direction as well. That people who work at these big companies with their inbound call centers are being pushed to be faceless cogs. They're not allowed to care. There are a cog in the system. A piece of human spam thrown right in our face," he says.
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