BigDeal #41 FBI Hostage Negotiator: The Art Of Negotiating To Get Everything You Want | Chris Voss
168 snips
Jan 2, 2025 
Chris Voss, a former FBI hostage negotiator and bestselling author, shares his expertise in high-stakes negotiation and communication. He delves into the psychology behind negotiation, highlighting the power of tactical empathy and why 'no' can lead to better outcomes. Listeners learn how to diffuse tension, build trust, and the crucial role of curiosity in effective communication. Voss also discusses the importance of emotional intelligence in navigating diverse perspectives and offers practical strategies for both business and personal interactions.
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Feelings vs. Emotions
- Understand the difference between feelings and emotions.
- People are born with five core emotions, four of which are negative.
Tactical Empathy
- Use tactical empathy, which is understanding the other person's perspective without agreeing with them.
- This helps build rapport and influence their behavior.
Codie and the Cartel
- Codie Sanchez interviewed young cartel members and understood their motivations despite their actions.
- Her friend questioned her choice to engage with them.
