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20min chapter
FBI Hostage Negotiator: The Art Of Negotiating To Get Everything You Want | Chris Voss
BigDeal
The Art of Negotiation and Communication
This chapter explores the decline of face-to-face communication among young people in a digital age and its impact on emotional intelligence. It highlights the significance of empathy in high-stakes negotiations, particularly with adversaries like terrorists, and emphasizes honesty and understanding as crucial elements for successful outcomes. Through personal anecdotes and discussions on integrity, the chapter illustrates the complexities of negotiation dynamics and the importance of balancing self-advocacy with fairness.
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