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FBI Hostage Negotiator: The Art Of Negotiating To Get Everything You Want | Chris Voss

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CHAPTER

Navigating Diverse Perspectives and Emotional Intelligence

This chapter investigates the dynamics of engaging with contrasting viewpoints and the role of empathy in understanding humanity. It highlights the significance of tone in communication, the evolution of women's roles in negotiation, and the impact of emotional intelligence on personal and professional success. The speakers share insights on psychopathy, accountability in parenting, and the importance of authenticity in the workplace.

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