In this conversation with Chris Voss, the former FBI hostage negotiator and CEO of The Black Swan Group, listeners gain insights into transformative negotiation techniques. Voss reveals the power of 'no-oriented' questions and stresses emotional intelligence as key to successful outcomes. He shares gripping tales from high-stakes negotiations, including a six-year kidnapping case, and emphasizes the importance of active listening and understanding human nature. The dialogue also touches on hiring strategies that align talent with company culture, showcasing how personal beliefs influence performance.