The Home Service Expert Podcast

Mastering the Art of Negotiation with Chris Voss

37 snips
Dec 13, 2024
In this conversation with Chris Voss, the former FBI hostage negotiator and CEO of The Black Swan Group, listeners gain insights into transformative negotiation techniques. Voss reveals the power of 'no-oriented' questions and stresses emotional intelligence as key to successful outcomes. He shares gripping tales from high-stakes negotiations, including a six-year kidnapping case, and emphasizes the importance of active listening and understanding human nature. The dialogue also touches on hiring strategies that align talent with company culture, showcasing how personal beliefs influence performance.
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ADVICE

Labeling in Negotiation

  • Use labels to address sensitive topics in negotiation.
  • For example, say "It sounds like you have a closed mind" instead of directly accusing someone.
INSIGHT

The Right to Veto

  • People collaborate better when they feel in control.
  • Preserve their autonomy by acknowledging their right to say no.
ADVICE

Active Listening

  • Slow down and actively listen in conversations.
  • This shows respect and allows for better comprehension.
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