Chapters 
 Transcript 
 Episode notes 
 1  2  3  4  5  6  7  8  9  10  11  12  13  14  15  16  17  18 
 Introduction 
 00:00 • 2min 
 How to Drive Transformation at DBS Bank 
 02:13 • 2min 
 The Value of Being an Asian Bank in 2009 
 04:16 • 2min 
 The Power of No Debts 
 06:36 • 5min 
 The Power of Meeting Mojo 
 11:52 • 3min 
 How to Go From Damn Bloody Slow to Red, Respectful, Easy to Deal With and Defendable 
 14:33 • 2min 
 The Importance of Learning by Doing by Everyone 
 16:33 • 5min 
 How to Unlock the Energy of Your Organization 
 21:31 • 4min 
 How to Develop a Culture by Design 
 25:36 • 2min 
 How to Use an Outside Firm to Improve Your Engagement 
 27:34 • 5min 
 How to Create a Climate for Your People 
 32:14 • 2min 
 The Importance of Patience 
 34:38 • 2min 
 The Importance of Being Invisible in Banking 
 36:38 • 2min 
 The Differentiating Factor for Customer Journey Design 
 38:35 • 5min 
 The Importance of Learning to Innovate 
 43:54 • 3min 
 The Importance of Storytelling in DBS 
 46:53 • 5min 
 How to Be a Leader in a Pandemic 
 51:30 • 4min 
 The Importance of Inclusion in Transformation 
 55:10 • 4min 


