How to Unlock the Energy of Your Organization

Rita Ina: I was baffled. Why is everybody getting so excited about what we're doing? And it's only by unpacking it that we realized that the customer hour was hugely impactful as an iconic measure. If we'd have gone after productivity, that would have been threatening, right? See, it wasn't, it was this wanting to go for their higher order purpose. So actually it's only really by looking back at what we did. We realized that we were actually introducing beans. Okay. That absolutely couldn't agree with you more. Ritz-Henninger: One of the things Satya Nadella has done is changing a company who's focused on