Harriet Lerner and Brené - I’m Sorry: How To Apologize & Why It Matters, Part 2 of 2
May 8, 2020
01:18:14
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Harriet Lerner, a renowned psychologist and bestselling author, delves into the art of sincere apologies. She discusses the emotional barriers that hinder genuine regret and the neurobiological roots of defensiveness in conversations. Learn about the profound effects of past grievances on relationships, especially in familial dynamics. The psychology behind non-apologizers and their struggles with self-worth is explored. With engaging anecdotes and role-plays, the conversation emphasizes the healing power of sincere apologies and open communication.
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Quick takeaways
Recognizing that defensiveness impedes effective communication is essential for fostering openness and understanding during apology exchanges.
Active listening is crucial for authentic apologies, as it involves validating the emotions behind spoken words to enhance relationships.
Engaging with non-apologizers requires clear articulation of feelings while accepting their potential inability to acknowledge mistakes for personal healing.
Deep dives
The Art of Apologizing
Understanding effective apologizing involves recognizing that many people struggle with it due to feelings of shame. Acknowledging mistakes can be perceived as a weakness by some, leading them to avoid apologizing altogether. In the podcast, it is emphasized that one's sense of self-worth is vital for the ability and capacity to apologize meaningfully. When a solid foundation of self-worth is absent, individuals are more likely to collapse into shame and evade accountability.
Defensiveness in Conversations
Defensiveness is identified as a natural yet disruptive response during apology exchanges, hindering effective communication. It is crucial to develop strategies to recognize defensiveness in ourselves, as it impairs listening and connection with others. The podcast stresses the importance of listening with the intention to understand rather than to respond, highlighting that heartfelt apologies require genuine attention to the feelings of the offended party. This shift from defensiveness to openness can transform the interaction and foster deeper connections.
The Importance of Listening
Active listening is portrayed as a critical skill for navigating difficult conversations and facilitating authentic apologies. The hosts argue that many people prioritize speaking over listening, leading to misunderstandings and unresolved conflicts. A key takeaway is that listening involves not just hearing words but seeking to understand the emotions behind them, thereby validating the other person's experiences. This mindful approach to listening enhances relationships and fosters a healthier environment for apologies and forgiveness.
Navigating Non-Apologizers
The discussion delves into the challenges posed by individuals who are entrenched in their unwillingness to apologize. Such non-apologizers often operate from a fragile sense of self-worth, causing them to be defensive and resistant to acknowledging their wrongdoings. The podcast emphasizes that when confronting these individuals, it’s essential to articulate feelings clearly while being aware of their potential inability to hear or respond positively. Acceptance that efforts to initiate apologies may not yield the desired acknowledgment can be freeing, allowing for personal healing and growth.
Performing the Apology
The podcast stresses that an effective apology is not merely verbal acknowledgment but an act that involves sincere intention and understanding. Performing an apology includes demonstrating respect for the other person’s feelings and expressing a commitment to change. The hosts share anecdotes illustrating the complexity of relationships and the multifaceted nature of apologies, emphasizing that even when apologies are difficult, the gesture signifies growth and maturity. Ultimately, effective apology practices hinge on self-awareness, emotional intelligence, and a willingness to engage meaningfully with others.
Dr. Harriet Lerner’s work has transformed my work and my life. She’s a renowned psychologist and bestselling author who has been studying apologies — and why some people won’t give them — for more than two decades. In Part 2 of our two-part series, we share from a course together on her groundbreaking book Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts. We dig into the “mischief of defensiveness,” the power of listening, and the secret life of the non-apologizer. We also take on one helluva role play where you get to hear me get schooled and learn a lot and get schooled again.