This chapter explores the challenges of interpersonal communication in the workplace, focusing on a character named John who confronts addiction and an unsupportive boss. It emphasizes effective apology strategies, urging clarity and accountability rather than defensiveness and blame. The discussion also highlights the importance of personal expression for healing, preparing for difficult conversations, and maintaining integrity despite negative reactions.
Dr. Harriet Lerner’s work has transformed my work and my life. She’s a renowned psychologist and bestselling author who has been studying apologies — and why some people won’t give them — for more than two decades. In Part 2 of our two-part series, we share from a course together on her groundbreaking book Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts. We dig into the “mischief of defensiveness,” the power of listening, and the secret life of the non-apologizer. We also take on one helluva role play where you get to hear me get schooled and learn a lot and get schooled again.
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