Understanding Defensiveness in Communication

Dr. Harriet Lerner’s work has transformed my work and my life. She’s a renowned psychologist and bestselling author who has been studying apologies — and why some people won’t give them — for more than two decades. In Part 2 of our two-part series, we share from a course together on her groundbreaking book Why Won’t You Apologize?: Healing Big Betrayals and Everyday Hurts. We dig into the “mischief of defensiveness,” the power of listening, and the secret life of the non-apologizer. We also take on one helluva role play where you get to hear me get schooled and learn a lot and get schooled again.

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