Sell Playbook (Part 2): How to Structure an Effective Discovery Call (Nick & Armand)
Jun 4, 2024
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Sales experts Nick and Armand share actionable tips for structuring effective discovery calls, including building rapport, setting clear agendas, and running a quick drill at the end. They emphasize the importance of engaging prospects with relevant questions and guiding the conversation towards closing deals efficiently.
Efficiency in setting agenda is crucial, PPO framework focuses on purpose, plan, and outcome of sales calls.
Small talk in sales calls should be under 90 seconds, use researched insights to establish credibility quickly.
Deep dives
Setting the Sales Call Agenda with PPO Framework
When initiating a sales call, efficiency in setting the agenda is crucial. The PPO framework helps by focusing on the purpose, plan, and outcome of the call. By explaining why you're there, how time will be spent, and what decision will be made together, you set a clear direction without cumbersome details. This approach streamlines the call, ensuring alignment and progress.
Small Talk & Research in Sales Calls
Small talk serves as an entry point in sales calls, but exceeding 90 seconds can lead to inefficiency. Researching beforehand allows you to make productive comments early on, demonstrating preparedness and respect for the prospect's time. Implementing the 92nd rule involves presenting business-related insights swiftly to establish credibility and relevance.
The Five Minute Drill for Setting Next Steps
After uncovering prospect pain points and solutions, the five minute drill facilitates setting actionable next steps. By asking key questions like 'Do you want to buy?' and 'When do you want to buy?', you confirm purchase intent and timelines. This focused approach ensures that each next step aligns with the prospect's needs.
Email & Inbox Management Tips for Sales Productivity
To boost productivity, efficient email handling is vital. Respond to quick tasks immediately instead of delaying, reducing unnecessary inbox checking. Tools like Boomerang's pause inbox feature can help in managing emails at set intervals, preventing distractions and optimizing sales day workflows.