Service Design Show Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218
Jan 2, 2025
Jochem van der Veer, CEO of TheyDo, offers unique insights into journey management's evolution as he predicts trends for 2025. He emphasizes the shift from mapping to management and highlights the role of AI in enhancing customer experience. The conversation dives into the challenges organizations face in scaling these strategies and the importance of data integration. Jochem also teases an exciting upcoming conference, 'Beyond the Map,' underscoring the significance of community and collaboration in advancing service design.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Intro
00:00 • 3min
Evolving Journey Management Strategies
03:25 • 14min
Navigating Journey Management: Evolving Landscapes and Constants
17:44 • 4min
Enhancing Journey Mapping with AI
22:04 • 13min
Integrating Customer Journeys into Organizational Strategy
35:14 • 19min
Future Visions in Journey Management
54:00 • 12min
Exploring the Future of Journey Management and Community Support
01:05:46 • 3min