First of all, I want to wish you a very happy 2025.
We're starting the new year with a bang.
Journey Management has been a hot topic for the last two years, and for good reason.
The shift from mapping to management might seem small, but it's a major change in how we and our clients approach things.
If you've been following the Show for a while, you know we are keeping up with these developments as they unfold.
So, I thought it would be great to invite a good friend and long-time partner of the Show, Jochem van der Veer, back to kick 2025 off with some predictions.
As CEO of TheyDo, Jochem is building one of the most innovative companies in this space. So I think it's fair to say that he has a front-row seat to how companies are adopting (or not) Journey Management.
In this conversation, we discuss how journey management has evolved, the challenges of scaling it, which organizations are succeeding, and what's next (including AI's influence).
Oh, and we announce a new conference...
Join us for a great episode that's going to give you a head start on your Journey Management journey this year.
What are YOUR predictions for this year? Leave a comment on YouTube (or Spotify). It'll be fun to revisit them next year 🙂
Enjoy the conversation, and once again Happy 2025!
Take care,
~ Marc
--- [ 1. GUIDE ] ---
00:00 Welcome to episode 218
05:00 Looking back at the previous episode
06:45 Market shifts
09:00 Churn discussion
13:45 What's changed in TheyDo
15:45 Unexpected design challenges
19:30 Journey Management cornerstones
21:00 Automating everything
25:00 Jochem's Journey Management view
29:00 Journey as a tool
33:15 Cross-Functional challenges
36:00 Prioritization rituals
39:30 Customer alignment
45:00 Team adoption patterns
48:30 Specific problem solving
50:00 Industry roadblock
53:30 2026 hopes
54:30 Upcoming Conference
1:02:00 Jochem's 2025 outlook
1:03:00 Chat interface
1:07:00 Question to ponder
--- [ 2. LINKS ] ---
--- [ 3. CIRCLE ] ---
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