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4min chapter
Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218
Service Design Show
Navigating Journey Management: Evolving Landscapes and Constants
This chapter examines the key elements of journey management, focusing on the visualization of data through tools like knowledge graphs. It stresses the necessity of understanding customer needs while facing challenges in implementing effective service design within organizations.
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