AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
19min chapter
Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218
Service Design Show
Integrating Customer Journeys into Organizational Strategy
This chapter discusses the crucial role of journey management in shaping decision-making within organizations, emphasizing the need to prioritize customer experiences in strategic planning. It highlights the effectiveness of cross-functional rituals for aligning business initiatives with authentic customer needs, especially in light of pandemic-driven work culture shifts. The conversation also addresses the challenges of implementing service design principles and aligning them with organizational outcomes, advocating for a data-driven, customer-centric approach to decision-making and strategy execution.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode