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12min chapter
Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218
Service Design Show
Future Visions in Journey Management
This chapter explores upcoming initiatives in journey management, particularly a new podcast aimed at showcasing innovative customer experience practices. It highlights the anticipation for a global conference, 'Beyond the Map,' and discusses plans for smaller local events that promote engagement among industry professionals. The speakers also delve into the future of customer interaction, focusing on data utilization and the evolution of chat interfaces with AI technology.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode