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13min chapter
Journey Management in 2025: Trends, Challenges, and Predictions / Jochem van der Veer / Ep. #218
Service Design Show
Enhancing Journey Mapping with AI
This chapter explores the integration of AI into the customer journey mapping process, focusing on how automation can enhance data analysis while still valuing in-depth research. It addresses the challenges and excitement around balancing automated insights with an understanding of customer experiences, emphasizing the evolution of journey management as a strategic business tool. Additionally, it highlights the collaborative efforts between customer experience and operational teams to improve efficiencies and drive strategic initiatives in organizations.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode