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Intercom on Product: Building Software in an AI-first World chevron_right

Rethinking outcomes over output

whatshot 19 snips
Oct 17, 2019
32:23
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1
Introduction
00:00 • 2min
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2
What's the General Narrative Inty Industry?
01:38 • 2min
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3
Is It About Outcomes Over Outputs?
03:17 • 2min
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4
The Inputs That Matter
05:37 • 3min
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5
How Do You Persuade Your Salesteam?
08:56 • 2min
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6
Import Talar, I Don't Like It. It's a Microsoft Integration Next Month.
11:12 • 2min
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7
The Obsessiveness With Shipping
13:14 • 2min
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8
How to Celebrate a Reputable Outcome?
15:35 • 2min
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9
The Future Factory Is a Good Idea
17:39 • 4min
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10
You Can Take Credit for It
21:42 • 4min
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11
How to Make the Product More Valuable to Use?
25:15 • 2min
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12
P M Community
27:30 • 2min
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13
Is There a System Diagram of the Outputs?
29:56 • 3min
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We discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.

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