Intercom on Product: Building Software in an AI-first World

Rethinking outcomes over output

Oct 17, 2019

32:23

Highlights

AI Chapters

Episode notes

How to Improve Sales by Automating Data Collection

01:22

The Importance of Output

01:16

The Importance of Being Human

01:39

How Do You Persuade Your Salesteam?

02:16

Introduction

2min

What's the General Narrative Inty Industry?

2min

Is It About Outcomes Over Outputs?

2min

The Inputs That Matter

3min

How Do You Persuade Your Salesteam?

2min

Import Talar, I Don't Like It. It's a Microsoft Integration Next Month.

2min

The Obsessiveness With Shipping

2min

How to Celebrate a Reputable Outcome?

2min

The Future Factory Is a Good Idea

4min

10.

You Can Take Credit for It

4min

11.

How to Make the Product More Valuable to Use?

2min

12.

P M Community

2min

13.

Is There a System Diagram of the Outputs?

3min

We discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.