The Yzzi Research Podcast Supporting Ambidextrous Research and Voice of the Customer (ft. Mandi Hall)
Apr 10, 2023
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 2min
The Invincible Company
01:57 • 3min
The Different Types of Innovation
04:46 • 2min
The Importance of Incremental Innovation
06:51 • 4min
How to Use Technology to Improve Your Life
10:44 • 2min
Disruptive Innovation in Healthcare
12:40 • 4min
How to Be an Ambidextrous Organization With UX Research
17:08 • 3min
The Voice of the Customer Workstream
20:26 • 2min
How to Create a VOC UXR Work Stream
22:13 • 5min
How to Create a VOC UXR Workstream
27:23 • 3min
The Role of the User Experience Researcher in Product Development
30:12 • 3min
How to Be a UXR Researcher When Stakeholders Disagree With Your Findings
32:58 • 4min
How to Manage Stakeholders Who Disagree With Your Findings in a VOC Program
37:15 • 2min
How to Be a Successful VOC UXR Workstream Implementer
39:39 • 5min