The Carey Nieuwhof Leadership Podcast CNLP 497 | Mark Miller on Chick-fil-A's Rapid Rise During the Pandemic, the Calendars of CEOs, and How to (Really) Do Leadership Development
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May 26, 2022 
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Early Leadership Lesson
- At age 10, Mark Miller learned about leadership from a Johnny Bench book on being a catcher.
- He realized the catcher's unique position allowed him to see the whole field and guide his teammates.
First Leadership Role
- Miller's leadership journey continued at Chick-fil-A, starting in the mailroom at age 19.
- He transitioned to corporate communications, hiring a team and managing budgets, marking his first formal leadership role.
Truett Cathy's Trust
- Truett Cathy, around 50 years old at the time, entrusted 19-year-old Miller with significant responsibility.
- Miller believes Cathy saw his willingness to learn, work hard, and seize non-mission-critical opportunities.