How to Say You're Sorry

1

Introduction

00:00 • 2min

2

01:39 • 2min

3

Common Tropes in Apologies

03:18 • 3min

4

Do You Have a Favorite Example of a Corporate Apology?

06:10 • 3min

5

How to Accept an Apologies?

09:18 • 2min

6

The 100 Millionth File Was Uploaded to Base Camp Two at the Time

11:30 • 2min

7

What's That Cat Picture?

13:15 • 2min

8

Is This Not a Big Deal?

14:49 • 2min

9

How to Improve the Customer Experience

16:30 • 2min

10

Why Did' Taylor Make a Mistake?

18:27 • 2min

11

When a Service Goes Down Unexpectedly

20:27 • 4min

12

The Second Biggest Offender

24:24 • 2min

13

We Don't Have Down Time, but We Do Have It

26:14 • 3min

14

Have You Had Downtime in the Past?

29:00 • 2min

15

Wet Weather Activity With Your Kids on a Saturday

30:35 • 2min