How to Say You're Sorry
REWORK
00:00
Do You Have a Favorite Example of a Corporate Apology?
M ani points out that corporate apologies often don't say what they're apologizing for. A book club booked a trip on the nappa valley wine train and was escorted off by armed police after someone complained about them being too noisy, she says. M ani: After their apol g completely bombed it, staff brought in a p r professional who wrote them a very good apology which the president read.
Transcript
Play full episode
