How to Say You're Sorry
REWORK
00:00
Is This Not a Big Deal?
Rightsi: We realized right away that this was a bad thing, and that we posted about it. There's basically two tokens in any interaction with a customer. You can either take the token that's like, this not a big deal, or you can take thetoken that this is the biggest deal ever. Rightsi: No one who raises a question like this is going to respond favorably if you go like, i mean, whatever.
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