Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 3min
The Importance of Loyalty
02:35 • 6min
The Importance of a Loyalty Program
08:14 • 6min
The Benefits of Loyalty Programs
13:52 • 5min
The Relationship Between Employer and Employee
18:59 • 2min
How to Drive Frequency in Behaviors
20:34 • 5min
The Importance of Reciprocity in Relationships
25:50 • 4min
The Importance of Relational Capitalism
29:42 • 3min
The Relationship Between Loyalty and Relationship
32:35 • 4min
The Sunk Cost Effect of Loyalty Programs
36:48 • 2min
How to Rekindle the Magic in Loyalty
38:54 • 4min
The Future of Status Match
42:39 • 5min
The Status Question Is Important
48:09 • 3min
Let's Talk Loyalty
51:28 • 2min


