Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11
Introduction
00:00 • 4min
Powers of 10 - What Is It?
04:28 • 3min
What's the Difference Between Service Design and Academic Life?
07:16 • 3min
What's the Role of the Head of Customer Experience?
10:41 • 3min
The 101 to Service Design
13:34 • 2min
Service Design
15:04 • 3min
Service Design Is Systemic Design
17:55 • 2min
The Relationship Between Service Design and Governance
20:08 • 4min
Is It a Good Idea to Build a Design Team?
23:53 • 2min
The Relationship Between Internal Design and External Design, Right?
26:00 • 4min
Powers of Ten Ring
29:35 • 2min