AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
2min chapter
Andy Polaine on Service Design
The Informed Life
The 101 to Service Design
Service design is the design of all the different touch points that go into delivering a service or customer experiences. It's about making sure that they are coherent across different channels, such as website and app to call center. Our job is to make it feel like it's a kind of seamless experience for people who use our services.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode