2min chapter

The Informed Life cover image

Andy Polaine on Service Design

The Informed Life

CHAPTER

Service Design Is Systemic Design

You know, I've been really interested in systems thinking in the last kind of few years. It feels to me that service design is kind of systemic design. And perhaps calling it systemic design might lead people to assume that it really is about technology or something when it's meant that system meaning in a broader sense.

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