How to Be Awesome at Your Job

863: Mastering Empathy to Enrich Relationships and Reduce Stress with Anita Nowak

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May 8, 2023
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Anita Nowak
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INSIGHT

Empathy's Selfish Benefit

  • Practicing empathy benefits you physiologically and psychologically.
  • The same brain areas activate during empathic moments as with pleasure, creating a win-win situation.
ANECDOTE

FedEx Kindness

  • Anita Nowak shared a story about a rude FedEx employee during the holidays.
  • By simply asking, "Are you okay?", she uncovered the employee's exhaustion and stress, leading to a moment of shared humanity.
ADVICE

Empathetic Leadership

  • Avoid immediately problem-solving when someone shares a personal issue.
  • Instead, acknowledge their feelings and offer to discuss implications later, demonstrating genuine care.
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