The High Performance Podcast Chris Voss: The FBI’s #1 Negotiator on Winning Without Saying a Word
145 snips
Jun 6, 2025 
In a compelling discussion, Chris Voss, former FBI lead hostage negotiator and bestselling author, shares his transformative negotiation techniques. He emphasizes the power of listening over speaking for better outcomes in conversations. Voss highlights the importance of empathy, using calibrated questions, and understanding emotions to foster collaboration instead of conflict. He even delves into parenting, teaching kids about consequences through negotiation, showcasing how these skills apply in everyday life beyond high-stakes situations.
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Let Others Speak First
- In negotiation, always let the other side speak first to gather their vision and thoughts.
- Use "sounds like you've got something in mind" to open the conversation without putting them on guard.
Harlem Hostage Negotiation Story
- Chris Voss shared a six-hour negotiation with fugitives in a Harlem high-rise where silence was met with eventual surrender.
- He used empathy and detailed instructions to ensure their safe surrender without violence.
Power of Hearing No
- Hearing "no" in negotiation frees people and preserves their autonomy.
- Encouraging "no" responses builds trust and leads to more honest discussions.
