
Chris Voss: The FBI’s #1 Negotiator on Winning Without Saying a Word
The High Performance Podcast
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Empathy in Negotiation
This chapter explores the essential strategies of successful negotiation, emphasizing the art of listening and understanding emotions. Through role-playing scenarios and insights from an FBI negotiator, it highlights the effectiveness of empathetic techniques over aggressive tactics. The discussion examines how calibrated questions, rapport-building, and the strategic use of 'no' can lead to more productive outcomes and preserve long-term relationships.
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