

How great customer success works | David Apple (fmr Notion & Typeform)
11 snips Mar 20, 2023
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 1min
The Risky Career Move
01:28 • 4min
The Importance of Customer Success in a Product-Led Motion
05:03 • 3min
The Unspoken Truth About Customer Success and Product Collaboration
07:42 • 3min
The Impact of Product Improvements on Volume of Conversations
11:12 • 3min
The Cost of Handling Tickets on Free Customers
14:01 • 2min
How to Automate a Customer Survey
15:48 • 2min
The Importance of Customer Success Teams in B2B SAS
17:39 • 3min
The Importance of CSM in Product Ads
20:49 • 2min
The Importance of Culture in a Company
22:26 • 5min
How to Pick a Company and How to Behave There
27:18 • 2min
Data as a Starting Point for Experimentation
29:11 • 5min
How to Build a Great Product Experience
34:31 • 2min
How Type Form Can Empower You to Build
36:41 • 2min