How great customer success works | David Apple (fmr Notion & Typeform)
The Seed Stage - formerly "the June Podcast"
00:00
The Importance of CSM in Product Ads
I think the amount of CSM you add probably has a consequence on how product ads you become, right? If you can solve the problem with more humans, maybe you're going to going to productize less things. What do you think? I think it depends a lot on the DNA of the company. At typeform, we were obsessed with productizing everything in a good way,. And at Notion as well, actually, for that matter, but they're both like PLG, your PLG companies.
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