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How great customer success works | David Apple (fmr Notion & Typeform)
The Seed Stage - formerly "the June Podcast"
The Importance of Customer Success in a Product-Led Motion
The final risk is definitely something that people tend to underestimate. I keep giving this advice to new entrepreneurs. If it becomes a problem for you, then your customers' problems are going to be behind. The support team, reactively, the customer success team hopefully proactively are helping bridge that gap. They're learning why there is a gap, and they're providing that feedback to the product team so that they can productize.
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