3min chapter

The Seed Stage - formerly "the June Podcast" cover image

How great customer success works | David Apple (fmr Notion & Typeform)

The Seed Stage - formerly "the June Podcast"

CHAPTER

The Importance of Customer Success Teams in B2B SAS

There's no debate that CSM's are essential for a B2B SAS business to succeed. The question is, how many CSM's do you need and what's their ROI? And in my blog post and I have a strong opinion about this, I don't think either of those are actually quantifiable. But if you want to know why you can read more in the blog post.

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