How great customer success works | David Apple (fmr Notion & Typeform)
The Seed Stage - formerly "the June Podcast"
00:00
The Unspoken Truth About Customer Success and Product Collaboration
In the very early days when you have barely a product, it's probably the only way to even collect the feedbacks. And I think at type form, we did a great job with our customer voice and where we stopped short was also being able to influence the OKRs in the beginning of the quarter. That's the type of granularity that actually is able to help the product team make better decisions because they know who they're building what for.
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