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How great customer success works | David Apple (fmr Notion & Typeform)
The Seed Stage - formerly "the June Podcast"
How to Automate a Customer Survey
The time to save people from churn is not, you know, at their renewal or when they're ready to turn. It's actually onboarding them and making sure that they get a very better experience. Do you have any stories across your experience that you can share? Yeah. The one that comes to mind is a type form. We wanted to collect data on why users were turning. That was one of our biggest challenges in the early days.
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