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How great customer success works | David Apple (fmr Notion & Typeform)
The Seed Stage - formerly "the June Podcast"
Introduction
Enzo: In both Notion and Typeform, what we did is we created a customer voice report. And then when you're able to have that data and also be able to tie it to specific customer profiles, like our enterprise customers ask for this, or our admins ask for that versus our end users, et cetera. That's the type of granularity that actually is able to help the product team make better decisions because they know who they're building what for,. Enzo: Welcome to the June podcast. My goal here is to help you get better at crafting great products and getting more people to experience them.
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