Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11
Introduction
00:00 • 2min
The Importance of Different Perspectives on Customer Experience
02:04 • 2min
How to Bridge the Divide Between Digital and Physical
04:22 • 3min
How to Start Small and Go From There
07:13 • 2min
How to Conduct Customer Research
08:47 • 2min
How to Close Experience Gaps
10:52 • 2min
How to Be Your Own Customer and Think About Things Through That Lens
12:28 • 2min
The Connection Between Customer Experience and Employee Experience
14:47 • 3min
How to Get Everyone Rowing in the Right Direction
17:39 • 2min
The Importance of Understanding the Customer and Customer Experience
19:19 • 2min
How to Be Productive With Your Time
21:04 • 2min