The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

Apr 28, 2022
Ask episode
Chapters
Transcript
Episode notes
1
Introduction
00:00 • 3min
2
Hubspot - The Transition From Cells to Cells
02:37 • 3min
3
The Fly Wheel Advocate Approach
05:38 • 2min
4
Is There Something Fundamentally Wrong With the Fly Wheel Vision?
07:24 • 3min
5
The Journey for the Fly Wheel
10:29 • 2min
6
The Art of the Customer
12:20 • 2min
7
Engaging With a Customer at Intercom?
14:47 • 2min
8
Customer Engagement
17:00 • 3min
9
Getting Started With a Customer Council Belt
19:37 • 2min
10
The Voice of the Customer - The Voice of the Customer
22:03 • 3min
11
Hupspot - The Next Chapter
24:34 • 2min