HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Introduction
Yamini rangin is the ceo of intercom hop spot. Prior to becoming ceo, yamini served as hobspot's first ever chief customer officer. He has more than 24 years of experience in product marketing and sales. The pair discuss key things you need to pay attention to for customer retention. They also talk about how hope spot is using the fly wheel model to drive business growth and delight customers.
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