HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Voice of the Customer - The Voice of the Customer
The voice of the customer cannot be won and done. It just needs to be everywhere within the organization, she says. "We will use every company meeting to high light customers what they like, what they don't like" And so there's this constant fee back loop across between customers and all hubspot that builds it into the deany of the company.
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