The Good Leadership Podcast

Dr. Iris Firstenberg is an Adjunct Professor of Psychology, UCLA and Adjunct Professor of Management at UCLA Anderson. She specializes in strategies for creative problem solving and innovative thinking.  Her latest book, Extraordinary Outcomes: Shaping an Otherwise Unpredictable Future (John Wiley & Sons, 2014), provides a practical framework to help organizations navigate in a world of uncertainty.  Learn more about IMS and future sessions with thought leaders like Dr. Iris Firstenberg: https://ims-online.com/programsChapters:00:00 Introduction02:14 Creating standards04:22 Ritz Carlton culture story07:02 Priming11:25 Priming yourself12:49 Physiology of smiling14:37 Impact of hero stories and failure stories17:08 Progress principle19:58 Why are people disengaged?21:23 Two approaches to problem solving22:47 Positive Deviance26:09 Business example of Positive Deviance27:52 Neuroscience behind how turning behaviors into habits32:01 Creating habits33:31 How to bring the future to the present36:03 Powerful leadership tool40:20 Key takeaway41:11 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Dr. Graeme Codrington is an internationally recognized futurist, specializing in the future of work. He helps organizations understand the forces that will shape our lives in the next ten years, and how we can respond in order to confidently stay ahead of change. For the past two decades Graeme has worked with some of the world’s most recognized brands, traveling to over 80 countries in total, and speaking to around 100,000 people every year. He is the author of 5 best-selling books, and on faculty at 5 top global business schools.  Learn more about IMS and future sessions with thought leaders like Dr. Graeme Codrington: https://ims-online.com/Chapters:0:00 Introduction01:45 How to stay ahead of the curve?04:41 The right mindset09:22 Mindset shift18:26 Passing fad vs inflection point24:44 Adaptive leadership29:03 Key takeaway31:43 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Jeff Haden is a contributing editor for Inc. Magazine, articles read by approximately 3 million people per month. Speaker, ghostwriter, LinkedIn Influencer, author of the NYT bestselling The Motivation Myth: How High Achievers Really Set Themselves Up to Win. Prior to changing careers I worked in manufacturing for 20 years; worked my way up from entry-level shop floor to running a 1,000 employee manufacturing plant.  Learn more about IMS and future sessions with thought leaders like Jeff Haden: https://ims-online.com/programsChapters:00:00 Introduction00:51 Mark Cuban story06:02 Hugh Jackman story10:11 Rush’s Neil Peart story14:59 Guns N’s Roses’s Duff Mckagan story20:13 Pressure is a privilege22:17 Daniel Ricciardo story25:03 Tom Brady story26:13 Metallica’s Kirk Hammett story28:52 Richard Branson story32:23 Draymond Green story34:22 Key Takeaway36:55 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Dr. John Austin is the P.D. Merrill Endowed Chair of Business. Prior to joining University of New England, Dr. Austin was a professor in the School of Leadership Studies at Fielding Graduate University. He has also worked as a Principal at Decision Strategies International and as a Management Professor at Penn State.  Dr. Austin's research has been published in leading management and applied psychology journals such as Journal of Applied Behavioral Science, Journal of Applied Psychology, and Organization Science as well as practice-oriented publications including HR Magazine, Fast Company, and The OD Practitioner.  Learn more about IMS and future sessions with thought leaders like Dr. John Austin: https://ims-online.com/programsChapters:00:00 Introduction00:56 Definition of Unquestioned Brilliance03:52 College sports example07:54 Frames09:47 Frame breaking and frame triggering10:25 Eureka and the hardest part of the innovation process14:15 Shifting the frame of thinking16:00 Overconfidence19:13 Learning and studying20:15 Overconfidence traps21:37 Social vs. cognitive overconfidence22:41 We forget what we used to not know24:16 Ten techniques to overcome Unquestioned Brilliance27:14 Uncertainty vectoring29:59 Backward forward flip33:00 Stakeholder analysis33:39 Tension tracking35:53 Overcoming this fundamental leadership trap36:51 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Carole Cowperthwaite-O'Hagan has a passion for creating breakthrough strategies for her clients. Her special focus has been coaching skills, women's success, and work/life balance. She is especially gifted in the areas of persuasion, integrating work and life, and coaching skills in the workplace.  Carole is the co-author of Tough Time Tactics and The Coaching Conversation.  Learn more about IMS and future sessions with thought leaders like Carole Cowperthwaite-O'Hagan: https://ims-online.com/programsChapters:00:00 Introduction01:00 Definition of Coaching02:04 Phase 1- Gathering info03:02 Phase 2- Reflect and clarify04:21 Phase 3- Brainstorm solutions05:00 When is the right time to move to phase three?06:00 Phase 4- Focus07:30 Can the first 4 steps be done in one meeting?08:27 Phase 5- Assess and measure09:26 Importance of Smart goals13:18 Asking the right questions - Ask open ended questions14:51 Five different types of questions you could ask15:36 Emotional questions16:24 Behavioral questions18:23 Relational questions19:29 Spiritual questions20:18 Being silent and waiting for a response23:00 Positive accountability25:01 Apathetic culture26:13 Focus first needs to be on the relationship and building trust27:34 Three different types of listening modes in coaching29:50 Tips for leaders to improve their listening skills30:55 Advice to new leaders that are coming into the coaching profession?35:29 Common coaching challenges37:56 Challenges with one-on-one coaching41:47 Coach 'em up or Coach 'em out45:15 Tips for the leaders to take coaching to the next level46:20 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Alisa Cohn was named the Top Startup Coach in the World by Thinkers50/Marshall Goldsmith Global Coaches and the #1 Global Guru for Startups in 2021. A sought-after speaker, she has been named by Inc. magazine as one of the top 100 leadership speakers, and is a regular contributor to the Harvard Business Review and Forbes.  She can also add best-selling author to her long list of accomplishments with her book, From Start-up to Grown-up, which unpacks and provides insights and tools for the journey founders (and all leaders) must go through as they scale their leadership.  Learn more about IMS and future sessions with thought leaders like Alisa Cohn: https://ims-online.com/programs Chapters:00:00 Introduction01:07 Alisa’s professional journey02:33 Managing yourself and self examination04:35 Reflection needs to become a reflex05:18 How leaders deal with conflict08:01 Approach or script that helps leaders during conflict11:31 How to help leaders check down13:59 Observable behavior of leaders16:18 Authenticity and humanity18:33 Imposter syndrome20:34 Challenging negative beliefs21:52 Positive self talk23:35 Fake it until you make it24:27 Difference between leadership and management26:24 Showing praise to your team29:53 Appreciation and recognition31:26 GOD process32:29 Accountability34:28 Choose your problems!35:49 Advice to leaders on hiring and firing employees39:52 Effective delegation41:38 Highest and best use for you as a founder or leader?43:42 Key takeaway44:50 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Helene Segura is known for her thought-provoking, yet entertaining time management programs that teach practical productivity tools, Helene delivers an experience that resonates deeply and inspires change. She has been featured organizational expert in more than 150 media interviews and is the author of three books - two of which were Amazon best-sellers. Her latest book, The Inefficiency Assassin: Time Management Tactics for Working Smarter, Not Longer (New World Library), is the go-to time management resource for thousands of professionals around the world.  Learn more about IMS and future sessions with thought leaders like Helene Segura: https://ims-online.com/programsChapters:00:00 Introduction01:09 The Inefficiency Assassin02:14 Time blocking and task oriented productivity systems03:16 Time blocking system05:40 Time Estimation08:04 Buffer time or cushion time10:11 3+3 philosophy13:13 Unsustainable productivity17:20 More efficient, more work?21:54 Decluttering emails26:14 Using Generic email address on forms or business cards27:34 How to use the bcc line28:33 How to prioritize emails31:00 Automating emails to save time34:04 Chop days35:35 Procrastination and time management41:15 Starting is always the toughest step42:54 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Jeff Haden is a contributing editor for Inc. Magazine, articles read by approximately 3 million people per month. Speaker, ghostwriter, LinkedIn Influencer, author of the NYT bestselling The Motivation Myth: How High Achievers Really Set Themselves Up to Win. Prior to changing careers I worked in manufacturing for 20 years; worked my way up from entry-level shop floor to running a 1,000 employee manufacturing plantLearn more about IMS and future sessions with thought leaders like Jeff Haden: https://ims-online.com/programsChapters:0:00 Introduction01:45 Jeff’s background10:06 Two key points12:37 Motivation: You don’t get it but you create it!15:45 Humble beginning: The foundation for success18:25 Daily habits to long term success21:32 Reinforcing positive identity25:57 Learn from others mistakes27:55 The internal Locus of Control31:32 Mind pollution35:41 The power of ‘NO’37:41 The only way is the hard way39:52 “Can’t vs. Don’t”45:04 Positive reinforcement47:49 Leverage your timing51:14 Time management skills53:54 Practical advice58:51 Keep pushing the streak!59:37 Common denominators of success01:00:03 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Deborah Grayson Riegel has been teaching and coaching on communication and presentation skills for over three decades, across industries and around the world, including Fortune 50 companies, small but mighty start-ups, mission-driven nonprofit organizations, government agencies, and Ivy League academic institutions. She is a regular columnist on leadership and communication for Harvard Business Review Inc., Psychology Today, and is the author of several best-selling books.Learn more about IMS and future sessions with thought leaders like Deborah Grayson Riegel: https://ims-online.com/Chapters:0:00 Introduction01:42 Why is it difficult to give feedback?04:28 Social pain is real06:59 The ratio of feedback08:44 The feedback sandwich10:28 2 steps prior to giving feedback12:09 Overcoming feedback resistance 16:23 Constructing feedback17:31 Monologue vs Dialogue feedback19:04 The number one excuse!20:33 Becoming mindful of your tone24:33 The observable behaviors28:01 Sense of caring in the feedback loop31:53 The feedback roadblock!36:24 The two scripts37:51 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com

Dr. Michael Roberto is the Trustee Professor of Management at Bryant University in Smithfield, RI. He joined the tenured faculty at Bryant after serving for six years on the faculty at Harvard Business School. He has also has been a Visiting Associate Professor of Management at New York University's Stern School of Business.His research focuses on decision making, teamwork, and leadership. He has published three books, the latest of which is titled Unlocking Creativity (Wiley, 2019), Why Great Leaders Don't Take Yes For An Answer (2nd edition published in 2013), and Know What You Don’t Know (published in 2009). He also has developed three Great Courses lecture series, the best-selling Everest Leadership and Team Simulation, and the award-winning Columbia’s Final Mission multi-media case study about the 2003 space shuttle accident.Dr. Roberto has taught in the leadership development programs and consulted at a number of firms including Mars, Deloitte, Google, Target, Apple, FedEx, Disney, Morgan Stanley, IBM, Wal-Mart, Amica, and Textron. He’s also presented at numerous government organizations including the FBI, NASA, Joint Special Operations Command, the Air War College, and West PointHe received an A.B. with honors from Harvard College in 1991. He earned an M.B.A. from Harvard Business School in 1995, graduating as a George F. Baker Scholar. He also received his doctorate from Harvard Business School in 2000.Learn more about IMS and future sessions with thought leaders like Dr. Michael Roberto: https://ims-online.com/Chapters:0:00 Introduction01:48 Design thinking is rising in popularity03:26 The Story of IDEO07:00 Why so companies fail at design thinking10:47 The five steps of design thinking 14:45 Finding critical patterns 16:30 Pain points18:09 How to brainstorm?21:17 Looking both the ways!23:01 The prototyping stage25:03 Learning and adaptation26:28 Testing: The last stage28:50 Cognitive bias31:52 Perfection will find its way!32:57 Feedback process33:53 Tools and strategies38:00 Benchmarking the right way42:06 Conclusion This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit charlesgood.substack.com