Coaching Skills in the Workplace with Carole Cowperthwaite-O'Hagan | The Good Leadership Podcast #26

Carole Cowperthwaite-O'Hagan has a passion for creating breakthrough strategies for her clients. Her special focus has been coaching skills, women's success, and work/life balance. She is especially gifted in the areas of persuasion, integrating work and life, and coaching skills in the workplace.  

Carole is the co-author of Tough Time Tactics and The Coaching Conversation.  

Learn more about IMS and future sessions with thought leaders like Carole Cowperthwaite-O'Hagan: https://ims-online.com/programs

Chapters:

00:00 Introduction

01:00 Definition of Coaching

02:04 Phase 1- Gathering info

03:02 Phase 2- Reflect and clarify

04:21 Phase 3- Brainstorm solutions

05:00 When is the right time to move to phase three?

06:00 Phase 4- Focus

07:30 Can the first 4 steps be done in one meeting?

08:27 Phase 5- Assess and measure

09:26 Importance of Smart goals

13:18 Asking the right questions - Ask open ended questions

14:51 Five different types of questions you could ask

15:36 Emotional questions

16:24 Behavioral questions

18:23 Relational questions

19:29 Spiritual questions

20:18 Being silent and waiting for a response

23:00 Positive accountability

25:01 Apathetic culture

26:13 Focus first needs to be on the relationship and building trust

27:34 Three different types of listening modes in coaching

29:50 Tips for leaders to improve their listening skills

30:55 Advice to new leaders that are coming into the coaching profession?

35:29 Common coaching challenges

37:56 Challenges with one-on-one coaching

41:47 Coach 'em up or Coach 'em out

45:15 Tips for the leaders to take coaching to the next level

46:20 Conclusion